Tech Train Mentor
The way to keep staff feeling confident and competent in their job roles.
Keeping up to date with so many mandatory topics, making sure you are compliant, not letting staff slip through the net.
Training staff can be an up hill struggle
The Pandemic has slowed down face to face training.
Are you satisfied with online training or are you doing your training in house.
Each area can pose a problem
What we do know that regular planning and organisation of training will help the process run much more smoothly.
Using a training matrix will help you know who is in need of a refresher, who needs a competency check or a supervision.
Looking at who does your training. Is it you? Or do you have a trainer? Do you choose an external provider?
There are so many pros and cons about cost, ability, time, organisation, planning,.
Which one suits you best?
What are my options to make sure I get the best service to train my staff at an affordable rate?
Lets take a look at each one
Being the training provider yourself:
You are the registered manager, responsible person and allocated trainer for your staff. This will work well to help keep costs down. It will keep you compliant as long as you are up to date with your own certification to make sure that your level of knowledge is up to date and relevant to the level that you are teaching too. What topics do you need to cover and how often do you need to train your staff and for how long. Your time management needs to be spot on as you could be doing care calls, care plans, new client assessments, on call, covering absence and generally having a really busy day. This situation will work well if your team is small and you can have a one-to-one session that take less time. The positives with this are; you keep in touch with your staff, you know exactly what they are learning and training links to company policy directly. Staff are happy as they get to see you and voice any concerns they may have. This can create a comfortable relationship with management and staff. The downside to this is doing too much. You could face burn out and you could end up cancelling training as you will have to go off and do another part of your job. When this starts to happen you risk becoming uncompliant and then staff satisfaction can dwindle as they don’t feel like they are getting the training that they need. Staff competence can also become a problem, mistakes and errors can occur and this is something you really cannot afford to have on your shoulders. So, what’s the next step……
Employing a Training Manger:
The positives of employing a training manager are great. From doing everything yourself, all of a sudden you have a person who is qualified to the level you need to train your staff. They train to company policy and push forward the mission statement of the company. This leaves you to get on with other important aspects of your job role, such as growing the company and making sure that other areas of the business are fully functional. The downside to having a training manager is the over head cost. You will now have to make sure this person is up to date with their qualifications which will be funded by the company, cover any absence they may have and also be prepared for them to come and go. You will also have to make sure that they have regular supervisions to make sure that they are up to scratch, set targets and make sure that they are compliant by keeping records such as the training matrix up to date. You will need a training room and equipment to make sure that the staff have access to practical equipment. In some cases, this is not necessary as the theory can be done first and then the competency and practical’s can be done in a visit (with permission and consent from the service user). This does help to keep costs down. If paying for a regular training manager does not work out or becomes too expensive then there are other options…
Using outside agencies:
There are options to use online training, external training companies and even freelance trainers that come to you when you need them. Open courses can be cost effective too. This helps to keep the cost down and you only pay as you need. Win Win situation? Not necessarily. The downside to using external training providers are your staff are exposed to different ways of training, different agencies have different ways of working, work ethics, policies. Some training days combine Home Care and Care Home staff together, these can be very different situations especially around medication training. Courses might not be running when you need them the most and you might have to wait for a course to become available, by that time you are losing money as still have to pay staff available until they are compliant in a certain subject such as moving and positioning a person.
The beauty of all of this is that you are free to use all of them together to meet your own training needs. You might decide to keep one subject that you are very knowledgeable in “in house”. Such as the Induction training and Care Certificate. This is very important as it sets the ground rules and you can imbed these ways of working right from the get go.
You could then have a freelance person who comes in twice a week to cover mandatory training or certain subjects that they are qualified to teach.
Some training can be online so that it is definitely covered to certain standards such as Food Hygiene.
The open courses are also a great way to expose staff to different ideas and experiences from other people, plus it allows staff to be taught by different lecturers’ and facilitators who can bring an abundance of knowledge and experience to the table.
Training your staff does not need to be a stressful and painful journey, it can be rewarding, successful and inspirational